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Last updated: 7 October 2026
This policy explains how payment, order confirmation, delivery and cancellation work at Roy Mobile & Accesories. Please read it before you place an order.
Orders placed on our website require one complete payment at checkout.
The amount shown at checkout includes the applicable product and delivery charges, if any. Customers will not be asked to make an additional payment for the same order unless clearly communicated by us for a legitimate reason.
After successful payment, your order will be processed and prepared for dispatch.
An order confirmation may be sent to your registered mobile number or email address.
Each order is processed for delivery according to the order details provided at checkout.
If products are shipped separately due to availability or logistics, we may use more than one shipment where necessary.
Once an order has been confirmed or shipped, cancellation may not be possible.
If you want to cancel an order, contact us as soon as possible. We will check the order status and inform you whether cancellation is possible.
Once the order has been dispatched to the delivery partner, cancellation requests generally cannot be accepted.
Our store follows a No Return & No Refund policy, except for eligible cases covered under our Return & Refund Policy.
For example, if a product arrives damaged, defective, or incorrect, you must report the issue within 24 hours of delivery with a clear and continuous unboxing video.
We make reasonable efforts to offer products that provide good quality and value for their price.
Our mobile covers and skins are selected with a focus on design, fit, finish, and quality.
We also offer third-party gadgets such as earbuds and headphones. These products may be manufactured or supplied by different brands or suppliers, and their specifications and warranty terms may vary by product.
Customers should check the individual product listing before purchasing.
Before placing an order, customers should verify:
Once an order is placed, changes may not be possible if the order has already entered processing or dispatch.
Please choose your product carefully before making payment.
By placing an order, you confirm that you have reviewed the product information and entered the correct delivery details.
Payment → Order Confirmation → Processing → Delivery
For eligible damaged, defective, or incorrect products, our 24-hour claim policy with mandatory unboxing video will apply.
Still have a question?
Our support team replies within 24 hours.
